User experience upgrade to help cement leadership in business banking segment
Maib has signed an agreement with Advahoo, a well-known Romanian company specializing in the development of digital banking solutions on the regional and international market, to provide expertise and support in modernizing online banking offering for business by upgrading the customer experience.
The project is expected to run for a period of 3 years, and the first significant upgrade is expected to be rolled out in July of this year. The aim is to upgrade both the mobile banking app and internet banking solution and create a seamless experience across the board.
Alexei Panin, Head of Business Digital Channels Department maib:
"In 2022 we have big goals for the digitization of our services, both for individuals and for legal entities. One month ago, we launched the modernization of the maibank mobile app, through which we aim to offer our customers the best online banking experience as well. In the case of the Internet Banking service, we aim to make all operations available online, so that they can be accessed from anywhere in the world, without the physical presence at the branch. Maib will introduce for the first time on the national market the principle of online onboarding, which will offer a qualitatively new experience for our customers. I would like to thank the customers once again for the feedback they constantly give us to improve our services and products.”
The project will deliver industry leading user experience and standout interface design, while integrating all banking services to create a one-stop shop for all business needs of maib’s customers. Advahoo is one of the leaders in developing digital banking solutions. The team has delivered dozens of industrial banking solutions to several banks and corporations in the region and internationally.
Together to the next level!
About maib
Maib is the largest bank in Moldova, accounting for 31.1% of country’s banking assets and 34.2% in loans asof 30 September 2021. The bank provides 25.3% of all mortgage loans extended to Moldovans, serves over 35% of Moldova’s population and is among the largest employers in the country. The bank is well capitalized with Tier 1 Capital ratio of 19.9% as of 30 September 2021.
Maib is widely recognized for its customer service and product innovation. Since 2018, maib’s largest shareholder is a consortium of investors composed of European Bank for Reconstruction and Development, Invalda INVL, a leading asset management group in the Baltics, and Horizon Capital, an Emerging Europe focused private equity fund manager.
