mobile app - maib business

If you don't have access to the new internet banking solution, please fill in the form or call us at 1314.

To reset your password, even you have locked your account after five unsuccessful login attempts, you can use the "Forgot password" option on the login page.
After resetting your password, you will automatically receive a new password via text message on your phone. You will have to change it with a personal password.
The password must fulfil several criteria:

• to contain 8 or more alphanumeric characters;
• contain characters that meet at least three of the following criteria: lowercase letters, uppercase letters, digits and special characters (e.g.: !”%&()+,-./:;<=>?@_~);
• be non-intuitive (e.g: "aaaabbbb", "01234567")

The mobile app's available option to authorize transactions is the mobile signature.
If you don't have one, we recommend you call the mobile operators Orange or Moldcell.

To download the PDF bank statement directly from the mobile app, follow the steps below:
1. Access your current account
2. Select the "more" option
3. Click on "Generate statement"
4. Select the necessary format and click the "Generate" button.

To open a current account directly from the mobile app, follow the steps bellow:
1. Choose the company for which you want to open a new current account
2. Go to the list of current accounts
3. Click on the "+" icon on the bottom right to open a new account
4. Fill in the required information in a few quick and easy steps
5. Complete the opening process, and your will be active and ready to use in just a few minutes.

To download the bank account details directly from the mobile app, follow the steps below:
1. Select the desired account
2. Click on the "Account details" button
3. Then click on the "Export" button 
4.  Select the desired options and click on the "Generate" button.

To change the display language, follow the steps below:
1. Go to "Settings"
2. Select the "Language" option
3. Enter your current password and select the desired option.

To change your password directly from the mobile app, follow the steps below:
1. Go to "Settings"
2.  Select the "Change password" option
3. Enter the current password and set a new one accordingly.

To log in to the iOS version of the mobile app for the first time, follow these steps:

1. Step 1: Download the app from the App Store
2. Step 2: Fill in the username sent to your email address (which consists of your first name + the last 6 digits of your IDNP) and the one-time password you received via SMS
3. Step 3: Create a new password that contains at least 8 characters, including uppercase letters, lowercase letters, digits and punctuation marks
4. Step 4: Log in to your account by filling in your username and new password
5. Step 5: You will receive a 6-digit login code at your telephone number - fill in and go to the main page of your account.
    

To log in to the Android version of the mobile app for the first time, follow these steps:

1. Step 1: Download the app from Google Play
2. Pasul 2: Fill in the username sent to your e-mail address (which consists of your first name + the last 6 digits of your IDNP) and the one-time password you received via SMS
3. Step 3: Create a new password containing at least 8 characters, including uppercase letters, lowercase letters, digits and punctuation marks
4. Step 4: Log in to your account by filling in your username and new password
5. Step 5: You will receive a 6-digit login code at your telephone number - fill it in and go to the main page of your account.
6. Step 6: To log in with biometric data, such as FaceID or fingerprint, you need to check that they are enabled in your phone settings, then go to the app info (maib business) and delete the data
7. Step 7: Now, when logging in, a window will open where you will confirm the use of biometrics

***At the next login use the activated biometrics (FaceID or fingerprint).
 

To make a payment in MDL directly from the mobile app, follow these steps:

1. Step 1: Select the company
2. Step 2: Click on ""Payment in MDL""
3. Step 3: On the displayed page, fill in the amount, select ""Paying Account"", ""Payee"" and ""Payment Details""
4. Step 4: Click on ""Sign""
5. Step 5: Choose the option ""Mobile signature"" or ""Send for signature""
6. Step 6: If you have chosen the ""Mobile signature"" option, you will need to authorize the payment via mobile signature from your phone operator (Orange or Moldcell).
    

To see why a payment was declined directly from the mobile app, follow these steps:

1. Step 1: Select the company
2. Step 2: Under ""Last payments"" click on ""View all""
3. Step 3: If necessary, you can select the time span you are interested in, by default the current day is set
4. Step 4: Click on ""Errors""
5. Step 5: Select the payment you are interested in and see the reason for refusal indicated in a red box (bottom).