Dear customer,
Your security is our priority, so we’ve been implementing several actions.
To enhance the security and privacy of your financial transactions, we have set certain limitations on using maib cards embedded in (tokenized) e-wallets - Apple Pay/ Google Pay - or NFC terminals abroad.
They are designed to prevent fraudulent misuse of your payment details and to protect against fraud.
If a payment is declined, we recommend you repeat the transaction and continue using your physical cards to make payments without restrictions.
If you encounter difficulties using your card for contactless payments, we recommend inserting your physical card into the terminal.
We ensure that everything we do is centered on you, the maib customer, and aim to provide a safe and hassle-free banking experience at home and when travelling abroad.
If you have further questions or need help contact us without hesitation:
- 1313 for calls from the Republic of Moldova, standard rate number, available 24/7;
- +373 22 45 06 03 - standard rate number, available from any network abroad.
If you suspect you have become a fraud or scam victim, let us know immediately infofraud@maib.md. You can also block your card from the maibank app. For further information on how to protect yourself from scams or fraud, click here.
We want your banking experience to be safe, simple and easy, both in the country and when travelling abroad.
Be vigilant,
Maib team
