Maib reinforces its commitment to bring innovation and advanced technology to banking by announcing the launch of its artificial intelligence-based chatbot - maib support. This revolutionary chatbot is designed to offer customers a modern, simple and personalised banking experience with all the benefits of AI technology.
With maib support, maib customers benefit from various functionalities and services tailored to their specific financial needs. Whether getting information about banking products or submitting a loan application, maib support gives customers quick and easy access to the banking services they need.
What does maib support offer customers?
- Structured menu of banking products;
- Instant response to selected banking product;
- Possibility to communicate with a specialist online;
- Accessing the chatbot directly on www.maib.md;
- Accessing the chatbot on Telegram and Viber;
- Available 24 hours a day, except talking to a consultant, and if necessary, call 1313;
- Personalising the customer experience;
- Saving time;
- Personalised support;
- Simple and convenient interface;
- Ability to apply online for loan.
With maib support, your banking experience becomes easier, faster and more personalised than ever. The chatbot is an innovation in the banking sector in the Republic of Moldova, bringing AI technology to our banking services. Being a product developed together with DRUID - a code-free conversational AI platform that enables companies to design and implement superior experiences for internal and external users, using omnichanel interactions and business process automation.
Maib continues demonstrating its commitment to customers by providing innovative, technology-enabled solutions to manage their money smarter and more efficiently.
About maib
Maib is the largest bank in Moldova, with a 31.9% share of deposits and 37.0% of loans in the banking system at the end of Q1 2023. Maib is a disciplined lender with an NPL ratio of 2.3% and is well capitalised with a CAR of 21.8% as of March 31, 2023. The bank is systemically important and serves almost one-third of the country's population. As of 2018, maib's largest shareholder is a consortium, which includes the European Bank for Reconstruction and Development (EBRD), Invalda INVL, a leading Baltic asset management group, and Horizon Capital, an emerging markets-focused private investment fund.
About DRUID
DRUID (www.druidai.com) is an end-to-end platform for building conversational business apps based on artificial intelligence, apps designed to help employees reach the next level of productivity and deliver a total customer experience most intuitively. As a single interaction point with all digital operations, DRUID unifies and enhances the existing technology environment, significantly reducing the employee learning and adaptation curve. DRUID intelligent virtual assistants enable fast, personalised interactions, supported across many channels and hyper-automated, available in every organisation's language, thanks to the ability to integrate with any existing enterprise systems and RPA technologies. As of 2018, DRUID is actively building on its vision to provide every employee with an intelligent virtual assistant, creating an extensive global network with over 160 partners, including UiPath, and serving over 200 customers worldwide.
