BC "MAIB" S.A. is launching a tender for the procurement and implementation of a complete Contact Center solution. The solution can be proposed as an integrated product or as separate components that function together.
Invitation to Companies:
Interested companies are invited to assess their capability to submit a competitive offer that meets maib’s requirements and international standards. To participate, companies must submit a letter of intent to the Procurement Department using the bank's standard form. After registration, participants will gain access to the bank's eProcurement platform, where the entire procurement process will take place. The project specifications will also be made available on the platform after the initial deadline of 02.12.2024; the exact timing will be communicated via eProcurement.
Technical Testing Phase (POC):
MAIB will organize a Proof of Concept (POC) to technically evaluate the proposed solutions. This phase may begin before the tender launch, continue during the tender process, and extend after Round I, with a minimum duration of 7 calendar days or 5 working days. Based on submitted offers and POC results, MAIB reserves the right to conduct additional rounds or initiate direct negotiations with eligible vendors.
Key Evaluation Criteria:
A significant factor in evaluating offers will be the vendor’s prior experience in implementing similar projects for financial institutions, particularly banks.
Additional Information and Deadline:
When submitting their letter of intent, companies must provide the essential information needed to organize the POC phase. Note: The POC phase is mandatory for all proposed solutions.
- Deadline for letter of intent submission: 02.12.2024, by 14:00.
Disclaimer:
This announcement does not obligate the bank to complete the procurement process. BC "MAIB" S.A. reserves the right to cancel the procurement at any time before the contract is signed with the winning bidder.
Contact for Further Information:
achizitii@maib.md
022 304 523 / 068 600 576